FAQ | Website Questions Answered | yonga
FAQ

Everything clients ask us, answered.

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Getting started

What do I need before we start?

Your logo, a short description of your business, contact details and a few photos. Each package page has an exact checklist — and we send it to you on WhatsApp when you order.

How do payments work?

A deposit starts the build; the balance is due at launch. All prices are once-off — the amounts on our packages page are what you pay.

How fast will my site be live?

Starter: 1–2 business days. Pro: 2–5 days. Business: 5 days. E-Commerce: 7 days. Clocks start when we have your content and deposit.

Hosting & domains

Do prices include hosting and a domain?

No — hosting and domains are paid to the provider (typically R100–R250/month total). We help you choose, set everything up, and register accounts in your name so you own them.

I already have a domain/website. Can you take over?

Yes. We can rebuild on your existing domain and migrate what's worth keeping. Send us the link on WhatsApp for a quick assessment.

After launch

Who updates the site after launch?

On Business and E-Commerce, you do — that's what the CMS and training are for. On Starter and Pro, send us changes and we'll quote small fixed fees per update.

What if I outgrow my package?

Upgrade anytime — a Starter can grow into a Pro or Business build, and we credit the work already done where possible.

Do you offer maintenance?

Yes — monthly care plans covering updates, backups and small content changes. Ask us for current options when your build wraps up.

E-commerce

How do online payments work in South Africa?

We set up PayFast — cards, instant EFT and more — and guide you through their application. Before handover we run a real test transaction to prove the flow works.

Can I add more than 10 products?

Yes — the package includes your first 10 listings and training so you can add unlimited products yourself afterwards.